Soedarso SW. Banking Business Performance Evaluation Using Standard Model of Quality Management Europe – EFQM (European Foundation for Quality Management): Case Study in Bank Bjb (Jabar-Banten) Tbk. Jurnal Sosial Humaniora [Internet]. 9 Januari 2021 [dikutip 12 Maret 2025];1(2):185-203. Tersedia pada: https://ejournal.umbandung.ac.id/index.php/rasi/article/view/58