Soedarso, Sri Widodo. “Banking Business Performance Evaluation Using Standard Model of Quality Management Europe – EFQM (European Foundation for Quality Management): Case Study in Bank Bjb (Jabar-Banten) Tbk”. Jurnal RASI 1, no. 2 (Januari 9, 2021): 185–203. Diakses April 30, 2025. http://ejournal.umbandung.ac.id/index.php/rasi/article/view/58.